So, you have just bought your mobility scooter, what happens if you have a breakdown?

Most of us dread being stuck with our mobility scooter in an awkward situation and possibly a long way from home or other support. Well there is some good news for owners of mobility scooters, wheelchairs and powerchairs!
Most of the respective state automobile associations have some form of assistance that you can access for a modest fee or even at no cost as part of their Community Services Program. This gives you peace of mind knowing that there is some assistance in the event of a malfunction or breakdown.

If you are a resident of Victoria

The Royal Automobile Club of Victoria (RACV) offers Emergency Wheelchair and Scooter Assist.This cover is free if you currently hold RACV Total Care Assist. Otherwise cover is available for a modest sum of about $52. This figure is reduced based on your years of membership with RACV.

What benefits do I receive with Emergency Wheelchair and Scooter Assist?

Benefits include

  • 24 x 7 emergency assistance.
  • If RACV is unable to fix the problem on the spot, taxi transport to the value of $60 is available for you and your scooter
  • In addition, the wide range of benefits available to all members of RACV.

For more details visit https://www.racv.com.au/on-the-road/roadside-assistance/wheelchair-scooter-assist.html

PHONE: 13 72 28

If you are a resident of Queensland

National Roads and Motor Association (NRMA) offers a free community service to users of mobility scooters and wheelchairs. If you are unlucky enough to have a flat tyre, NRMA staff will pump up your tyre so that you can continue on your journey.

To access this service, you need to:

  • Phone the emergency number
  • Provide details of your wheelchair – manual or electric, or details of your mobility scooter
  • Explain the problem
  • Provide a phone number, name and address.

 RESPONSE TIME:

  • If an emergency situation – where possible the NRMA will try to get to you within the hour
  • If you are away from home for example in a shopping centre – the NRMA will attend asap
  • If you are in a Nursing Home or a Hospital – the NRMA does not attend these places. You are advised to use their maintenance facility. The only time the NRMA will service a wheelchair at the above locations is if the service recipient is a private person attending an appointment and they require assistance to enable them to get home
  • If you are at home – the NRMA will endeavour to attend within 24 hours, as you are in a safe location.

PLEASE NOTE:

  • This service is not designed to replace regular scheduled maintenance and does not include major repairs or supply/replacement of parts
  • This service is for private individuals only
  • NRMA staff are only able to attend a wheelchair job if the person is out of the wheelchair
  • NRMA staff are only able to repair the tyre if the person has a repair kit
  • NRMA staff are unable to provide a replacement tyre or a new battery

PHONE: 13 11 22

If you are a resident of New South Wales

The Royal Automobile Club of Queensland (RACQ) provides as part of its Community Service Program a free service to members and non members. This includes a basic level of assistance to users of mobility scooters and wheelchairs – manual and electric

SERVICES INCLUDE:

  • If you have a flat tyre – RACQ will reinflate the tyre and if you have a spare tube they will replace the tube
  • If the tyre cannot be reinflated – RACQ staff will take the tyre to a place for repair, but you will have to arrange collection of your tyre
  • If you have a battery problem – RACQ will check all the connections and test the battery, BUT do not supply replacement batteries

PHONE: 13 19 05

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Welcome to the Advanced Scooters website. By continuing to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use. The Terms and Conditions together with the Privacy Policy define the relationship between Advanced Scooters and you in relation to the website. ‘Advanced Scooters’ or ‘Us’ or ‘We’ refers to the owner of this website whose registered office is located at 2/32 Northlink Place, VIRGINIA QLD 4014. The term ‘you’ or ‘buyer’ refers to the user or viewer of our website. General • The content of this website is subject to change without notice
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• Please choose carefully. Refunds are not made where you have changed your mind or made the wrong selection.

• Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or do not do what they are supposed to. Returns Procedure

• Requests to return goods must be submitted within 7 days from the date of shipping and the original Tax Invoice number must be quoted

• Products can ONLY BE RETURNED following either verbal or written approval by an authorised representative of Advanced Scooters

• All APPROVED RETURNS must be properly packaged (original packaging), be in good condition, include a copy of the original Tax Invoice and be returned within 7 days of formal approval being given

• All APPROVED RETURNS must be at the expense of the buyer

• In general goods will only be approved for return if the product was found to be faulty on receipt. Goods will not be returned simply because the Buyer has changed their mind

• Items returned without fault or prior notice may be subject to a 20% restocking fee Refund Procedure

• Any refunds at Advanced Scooter’s discretion will be refunded in the form of the original payment used by the Buyer

• Non-stock items or custom made or modified items specifically ordered in are NOT REFUNDABLE under any circumstance

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RETURNS & REFUNDS POLICY
• All goods must be fully paid prior to dispatch

• Goods will be dispatched within 2 to 5 working days of receipt of full payment. Where this timeframe cannot be met, a member of our Customer Care Team will contact you to advise you of the expected supply date• All goods must be fully paid prior to dispatch

• We will where possible deliver the product to your home at no additional cost to you (largely applies to metropolitan areas - Brisbane and Sydney). Where you are located elsewhere or in a regional centre we may have to charge you freight. This cost will be discussed with you prior to dispatch. It is best that you contact us prior to making payment so that you are fully informed of the total cost to you.• All goods must be fully paid prior to dispatch

• Where we use an approved freight company, you will be responsible for freight insurance. • Any freight charged will incur GST• All goods must be fully paid prior to dispatch

• It is the responsibility of the Buyer/receiver to have appropriate equipment or manpower at the home when delivery is made for large items• All goods must be fully paid prior to dispatch

• While any items delivered by our personnel will be pre-assembled, flat pack items such as wheelchairs and transport chairs freighted to outer regional areas will need to be assembled on arrival. To double check if an item will need to be assembled, please contact our Customer Care Team• All goods must be fully paid prior to dispatch

• Where we use a freight company we do not accept any responsibility for loss or damage resulting from any delay however caused• All goods must be fully paid prior to dispatch

• Where you choose to use your own carrier we shall be responsible for loading of the products on departure to the Buyer’s carrier. Delivery of products to Buyer’s carrier shall constitute delivery to the Buyer. Any risk or loss or damage shall be at the Buyer’s responsibility with claims submitted to Buyer’s carrier• All goods must be fully paid prior to dispatch

• Goods leaving our warehouse are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner
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PRIVACY POLICY & PROCESSING
• All RETURNED GOODS will be inspected on receipt, and if found to be faulty, we will either undertake to replace the item or arrange a refund within 7 business days

Payment
Full payment can be made by either of the following means:

• Direct deposit into:
• Account Name: EasyCare Equipment Trust
• Account BSB: 064 155
• Account Number: 1036 8643.

Please make sure you list your name as a Reference so that we know you have paid for the product

• PayPal
• Payment by Visa or Mastercard please call Advanced Scooters on 1300 738 339

It is important to always check that your transaction is being processed within a secure environment by looking for the secure page padlock generally found at either the right or left hand side of your browser window. If you cannot find the secure padlock, please don’t process your payment and call us at Customer Care.

Contact Us

You can contact Advanced Scooters Customer Care Team in the following ways:

1. By phone on: 1300 738 339

2. By email on: info@liftbedchair.com.au

3. By mail at: 2/32 Northlink Place, VIRGINIA, QLD 4014

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Advanced Scooters values and respects your privacy. We will not share or sell any information provided by our clients when purchasing product. Personal information will only be used to process and deliver your order.
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