Current QLD Road Rules and Laws

Rules and Regulations for using a Mobility Scooter / Electric Wheelchair in QLD

For people with impaired mobility, mobility scooters and power chairs are an essential part of daily life. They offer daily independence and improved quality of life.

It is essential to be armed with the right information when purchasing, or operating a wheelchair or mobility scooter to ensure that you are using the product safely.

The following FAQ (frequently asked questions) article is designed to briefly equip mobility aid users with the right information about how to safely use their electric power chair / mobility scooter from the minute they leave their front door, to when they arrive at their destination.

It  includes information regarding registration, licensing and the requirements to legally use mobility scooters and electric powerchairs on public transport (bus/train) as well as other public spaces.

Am I required to have a driver’s licence to drive a mobility scooter in Queensland?

No. However a doctor’s certificate that clearly outlines mobility impairment and highlights one’s need for assisted travel is essential. A doctor’s certificate must be provided each time a different mobility scooter/ wheelchair is registered.

Does my electric scooter have to be registered?

Yes. If used on public footpaths and roads, all powered wheelchairs and mobility scooters must be registered.

Along with registration, compulsory third party insurance is essential, but conveniently both are provided free of charge by Queensland Transport.

What sort of documentation is needed to have my scooter registered?

 

Documents/Forms available for download here: http://www.tmr.qld.gov.au/Registration/Registering-vehicles/Wheelchairs-and-small-devices/Motorised-wheelchairs.aspx

 

What Queensland Road rules must be observed?

A speed limit of 10km/hr must be observed at all times

Safety of others must be a priority at all times

The footpath and nature strip must be the primary travel route. You should only use the road when the footpath or nature strip is not safe to use

On a path or nature strip, users must give way to other road users

If using the road, the mobility scooter/ electric wheelchair user must keep as close to the side of the road as possible and face oncoming traffic

The most direct route must be used when crossing a road

Unless it is necessary to overtake other pedestrians, users must comply with road rules as they apply to pedestrians and must not drive alongside more than one other pedestrian or vehicle whilst travelling in the same direction.

What are the registration requirements for an organisation that provides scooters/electric wheelchairs for public use such as a nursing home, shopping centre, educational institution or hire company?

At the time of registration, the organisation must make a declaration on the Motorised Wheelchair Statement form certifying that the mobility aids provided will be used solely by an individual in possession of a doctor’s certificate outlining the necessity for the individual to possess a scooter for transportation due to impaired mobility.

Each organisation must also submit the following information:

  • Organisation identification documentation such as a Certificate of Incorporation and/or Business Registration Certificate
  • As a registered business, the legal identity behind the business must be provided
  • Organisation representatives must also produce personal identification
    • Evidence of the vehicle’s origin (for example former registration papers or purchase receipt for proof of purchase)
    • Evidence of the vehicle’s garaging address – Electricity bill or rates notice for example.

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Welcome to the Advanced Scooters website. By continuing to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use. The Terms and Conditions together with the Privacy Policy define the relationship between Advanced Scooters and you in relation to the website. ‘Advanced Scooters’ or ‘Us’ or ‘We’ refers to the owner of this website whose registered office is located at 2/32 Northlink Place, VIRGINIA QLD 4014. The term ‘you’ or ‘buyer’ refers to the user or viewer of our website. General • The content of this website is subject to change without notice
• Neither we nor any third party provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we take no responsibility for any such inaccuracies or errors to the fullest extent permitted by law.

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• We reserve the right to reject an order (for any reason whatsoever and in whole or in part) submitted by a Buyer. Any money paid by the Buyer shall be refunded and we shall have no further liability to the Buyer in relation to the rejected order. Ordering

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• All prices stated are in Australian dollars
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RETURNS & REFUNDS POLICY
• Please choose carefully. Refunds are not made where you have changed your mind or made the wrong selection.

• Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or do not do what they are supposed to. Returns Procedure

• Requests to return goods must be submitted within 7 days from the date of shipping and the original Tax Invoice number must be quoted

• Products can ONLY BE RETURNED following either verbal or written approval by an authorised representative of Advanced Scooters

• All APPROVED RETURNS must be properly packaged (original packaging), be in good condition, include a copy of the original Tax Invoice and be returned within 7 days of formal approval being given

• All APPROVED RETURNS must be at the expense of the buyer

• In general goods will only be approved for return if the product was found to be faulty on receipt. Goods will not be returned simply because the Buyer has changed their mind

• Items returned without fault or prior notice may be subject to a 20% restocking fee Refund Procedure

• Any refunds at Advanced Scooter’s discretion will be refunded in the form of the original payment used by the Buyer

• Non-stock items or custom made or modified items specifically ordered in are NOT REFUNDABLE under any circumstance

  Processing Time • All RETURNED GOODS will be inspected on receipt, and if found to be faulty, we will either undertake to replace the item or arrange a refund within 7 business days
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RETURNS & REFUNDS POLICY
• All goods must be fully paid prior to dispatch

• Goods will be dispatched within 2 to 5 working days of receipt of full payment. Where this timeframe cannot be met, a member of our Customer Care Team will contact you to advise you of the expected supply date• All goods must be fully paid prior to dispatch

• We will where possible deliver the product to your home at no additional cost to you (largely applies to metropolitan areas - Brisbane and Sydney). Where you are located elsewhere or in a regional centre we may have to charge you freight. This cost will be discussed with you prior to dispatch. It is best that you contact us prior to making payment so that you are fully informed of the total cost to you.• All goods must be fully paid prior to dispatch

• Where we use an approved freight company, you will be responsible for freight insurance. • Any freight charged will incur GST• All goods must be fully paid prior to dispatch

• It is the responsibility of the Buyer/receiver to have appropriate equipment or manpower at the home when delivery is made for large items• All goods must be fully paid prior to dispatch

• While any items delivered by our personnel will be pre-assembled, flat pack items such as wheelchairs and transport chairs freighted to outer regional areas will need to be assembled on arrival. To double check if an item will need to be assembled, please contact our Customer Care Team• All goods must be fully paid prior to dispatch

• Where we use a freight company we do not accept any responsibility for loss or damage resulting from any delay however caused• All goods must be fully paid prior to dispatch

• Where you choose to use your own carrier we shall be responsible for loading of the products on departure to the Buyer’s carrier. Delivery of products to Buyer’s carrier shall constitute delivery to the Buyer. Any risk or loss or damage shall be at the Buyer’s responsibility with claims submitted to Buyer’s carrier• All goods must be fully paid prior to dispatch

• Goods leaving our warehouse are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner
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PRIVACY POLICY & PROCESSING
• All RETURNED GOODS will be inspected on receipt, and if found to be faulty, we will either undertake to replace the item or arrange a refund within 7 business days

Payment
Full payment can be made by either of the following means:

• Direct deposit into:
• Account Name: EasyCare Equipment Trust
• Account BSB: 064 155
• Account Number: 1036 8643.

Please make sure you list your name as a Reference so that we know you have paid for the product

• PayPal
• Payment by Visa or Mastercard please call Advanced Scooters on 1300 738 339

It is important to always check that your transaction is being processed within a secure environment by looking for the secure page padlock generally found at either the right or left hand side of your browser window. If you cannot find the secure padlock, please don’t process your payment and call us at Customer Care.

Contact Us

You can contact Advanced Scooters Customer Care Team in the following ways:

1. By phone on: 1300 738 339

2. By email on: info@liftbedchair.com.au

3. By mail at: 2/32 Northlink Place, VIRGINIA, QLD 4014

PRIVACY POLICY

Advanced Scooters values and respects your privacy. We will not share or sell any information provided by our clients when purchasing product. Personal information will only be used to process and deliver your order.
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