So, you have just bought your mobility scooter, what happens if you have a breakdown?

Most of us dread being stuck with our mobility scooter in an awkward situation and possibly a long way from home or other support. Well there is some good news for owners of mobility scooters, wheelchairs and powerchairs!
Most of the respective state automobile associations have some form of assistance that you can access for a modest fee or even at no cost as part of their Community Services Program. This gives you peace of mind knowing that there is some assistance in the event of a malfunction or breakdown.

If you are a resident of Victoria

The Royal Automobile Club of Victoria (RACV) offers Emergency Wheelchair and Scooter Assist.This cover is free if you currently hold RACV Total Care Assist. Otherwise cover is available for a modest sum of about $52. This figure is reduced based on your years of membership with RACV.

What benefits do I receive with Emergency Wheelchair and Scooter Assist?

Benefits include

  • 24 x 7 emergency assistance.
  • If RACV is unable to fix the problem on the spot, taxi transport to the value of $60 is available for you and your scooter
  • In addition, the wide range of benefits available to all members of RACV.

For more details visit

PHONE: 13 72 28

If you are a resident of Queensland

National Roads and Motor Association (NRMA) offers a free community service to users of mobility scooters and wheelchairs. If you are unlucky enough to have a flat tyre, NRMA staff will pump up your tyre so that you can continue on your journey.

To access this service, you need to:

  • Phone the emergency number
  • Provide details of your wheelchair – manual or electric, or details of your mobility scooter
  • Explain the problem
  • Provide a phone number, name and address.


  • If an emergency situation – where possible the NRMA will try to get to you within the hour
  • If you are away from home for example in a shopping centre – the NRMA will attend asap
  • If you are in a Nursing Home or a Hospital – the NRMA does not attend these places. You are advised to use their maintenance facility. The only time the NRMA will service a wheelchair at the above locations is if the service recipient is a private person attending an appointment and they require assistance to enable them to get home
  • If you are at home – the NRMA will endeavour to attend within 24 hours, as you are in a safe location.


  • This service is not designed to replace regular scheduled maintenance and does not include major repairs or supply/replacement of parts
  • This service is for private individuals only
  • NRMA staff are only able to attend a wheelchair job if the person is out of the wheelchair
  • NRMA staff are only able to repair the tyre if the person has a repair kit
  • NRMA staff are unable to provide a replacement tyre or a new battery

PHONE: 13 11 22

If you are a resident of New South Wales

The Royal Automobile Club of Queensland (RACQ) provides as part of its Community Service Program a free service to members and non members. This includes a basic level of assistance to users of mobility scooters and wheelchairs – manual and electric


  • If you have a flat tyre – RACQ will reinflate the tyre and if you have a spare tube they will replace the tube
  • If the tyre cannot be reinflated – RACQ staff will take the tyre to a place for repair, but you will have to arrange collection of your tyre
  • If you have a battery problem – RACQ will check all the connections and test the battery, BUT do not supply replacement batteries

PHONE: 13 19 05

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You can contact Advanced Scooters Customer Care Team in the following ways:

1. By phone on: 1300 738 339

2. By email on:

3. By mail at: 2/32 Northlink Place, VIRGINIA, QLD 4014


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